Frequently Asked Questions

 You do not need a doctor referral to attend Functional Freedom Physiotherapy if you are attending the clinic as a private patient. If you have a  Workcover or CTP claim, you will require a doctor's referral.

 Your doctor determines your eligibility to claim physiotherapy services on Medicare. If you present with a doctor's referral AND a Team Care Arrangement (previously known as an EPC), Functional Freedom Physiotherapy will be able to organise a medicare rebate for your appointment.  

 Yes. You can claim your physiotherapy treatment with your private health insurance. Here at Functional Freedom Physiotherapy, we have the facilities to complete your claim in the clinic. If you are in a health fund but do not have your physical or electronic card we will be unable to process the claim however we can issue you an invoice for the consultation for you to claim from your health fund afterwards.

 That is dependent on the health fund and level of cover you have. It is best to contact your insurance provider for that information. For Initial Consultations the item code is '500' and Return Appointments the item code is '505'. If you quote these to your health fund they should be able to advise what their contribution amount or percentage will be. 

 It is important to able to move around, part of your assessment will involve completing functional movements. Activewear can be great for this, however we can work with whatever you come in wearing. The team of Functional Freedom Physiotherapy want you to be comfortable when any disrobing is required to treat a certain area. If we are treating your ankle, leg or knee, it is best if you wear (or bring to change into) loose fitting shorts. For treatment of the upper back and shoulders, often crop tops cover these areas with material and a standard bra often works best. We have available gowns to assist with covering up areas that do not need to be exposed during the treatment session. Please feel comfortable discussing anything with your physiotherapist when it comes to your treatment session and disrobing/suitable attire.

 A standard appointment at Functional Freedom Physiotherapy runs for 40 mins. We do have the option for an extended 60 minute appointment available if you feel you need more time, or have multiple pain sites. Your appointment at Functional Freedom Physiotherapy will be in a private room, one on one with your physio.